1. Introduction: By using this website or purchasing from Shakuntla Watts Global Private Limited, you agree to these Terms, our policies, and applicable laws.
2. Product Information: Our products are handmade home décor and jute items. Minor variations in color, design, or texture may occur due to their handcrafted nature and are not considered defects.
3. Pricing & Payment: Prices are in INR and may change without notice. We reserve the right to modify prices, cancel orders (including pricing errors), or refuse suspicious transactions. Payments must be made via available methods.
4. Order Acceptance: Orders are subject to acceptance. We may cancel or limit orders due to stock issues or other reasons. Refunds will be issued if payment is already made.
5. Shipping & Delivery: Orders are processed within 3–5 business days. Delivery typically takes 5–10 business days within India. Delays due to courier, natural events, or external factors are not our responsibility.
6. Returns & Replacements: Returns are generally not accepted. Replacements are only allowed for damaged or incorrect products. Notify us within 24 hours with proof. Approved replacements will be processed within 7–10 days.
7. Cancellation Policy: Orders can be cancelled within 12 hours. No cancellations once production begins. Customized orders cannot be cancelled after processing starts.
8. Custom Orders: Custom orders require advance payment and are non-returnable and non-refundable.
9. Intellectual Property: All content (designs, images, logos, text) belongs to the Company. Unauthorized use is prohibited.
10. Limitation of Liability: We are not liable for indirect damages, losses, or misuse of products. Liability is limited to the product value.
11. Privacy Policy: Customer data is used only for order processing and support. We do not sell personal information.
12. Force Majeure: We are not responsible for delays due to events beyond our control (natural disasters, government actions, etc.).
13. Governing Law: These Terms are governed by Indian law. Jurisdiction lies in Faridabad courts only.
14. GST & Taxation: GST is applied as per Indian laws. A valid invoice will be provided. Customers must provide accurate billing details.
15. Website Disclaimer: We strive for accuracy but do not guarantee error-free information. We may update or correct details without notice.
16. Product Usage: Products are for décor purposes. Handle with care. We are not responsible for misuse or damage.
17. Electronic Communication: By using our website, you consent to receive emails, SMS, or WhatsApp updates related to orders and promotions.
18. Policy Updates: We may update these Terms anytime. Please review periodically.
Contact Us
Email: support@swgpl.com
Phone/WhatsApp: 9537357966